General Terms and Conditions (GTC) for the accommodation business
§1 Scope of application
These terms and conditions apply to all accommodation contracts for the rental of rooms or individual beds as well as all other deliveries and services provided to the guest by Hostel Multitude, Lützner Straße 7, 04177 Leipzig - hereinafter referred to as the "service provider".
§ 2 Conclusion of contract, securities, limitation period
2.1 By accepting a reservation made by the Guest, an accommodation contract is concluded with the Provider of Service. The Provider of Service shall be free to confirm the reservation in writing. If a third party has made a reservation on behalf of the Guest, he/she shall be liable to the Service Provider together with the Guest as joint and several debtors for all obligations arising from the Accommodation Contract, provided that the Hostel has received a corresponding declaration from the third party.
2.2 Within the framework of the reservation, the guest must state a binding arrival time. It is pointed out that an accommodation contract is concluded even if no arrival time is given.
The service provider is entitled to allocate booked rooms/beds to others after 18:00 on the day of arrival, unless a later arrival time has been expressly agreed.
2.3 Should the Guest remain in the room/bed beyond the agreed time, the Provider of Service hereby expressly objects to a continuation of the contractual relationship.
If the Party gives notice of its wish to extend the stay in due time, the Provider of Service may agree to the extension of the Accommodation Agreement. However, the service provider shall not be obliged to do so.
2.4 The service provider expressly reserves the right to decide whom it accepts as a guest. In particular, no accommodation contracts shall be concluded with representatives of the world views mentioned under point 5.3.
2.5 The resale or subletting and/or rebrokering of booked rooms/beds is prohibited. In particular, the subletting of rooms and/or beds and/or room and/or bed allotments to third parties at higher prices than the actual prices is not permitted. The assignment or sale of the claim against the service provider is also not permitted. In such cases, the Provider of Service shall be entitled to cancel the booking, in particular if the guest has provided untrue information to the third party regarding the type of booking or payment when assigning/selling. Use of the room/bed for any purpose other than accommodation is expressly prohibited.
2.6 Conclusion of contract with groups (from 10 persons)
In the case of closed groups, in particular clubs, school classes, seminar groups, etc. - hereinafter referred to as "group" - the service provider shall submit a written offer upon request and thereby bindingly offer all participants of the group the conclusion of an accommodation contract on the basis of these GTCs and the house rules.
In all other respects, the aforementioned points apply.
The board of directors, the class teacher, the leader, etc. - hereinafter referred to as "the group leader" - is the representative of all guests. He/she is authorised to receive all declarations of the service provider towards the participants or their legal representatives.
The accommodation contract shall be concluded by means of the written declaration of acceptance by the person responsible for the group vis-à-vis the service provider. Changes or additions to the declaration of acceptance compared to the offer of the service recipient shall only lead to the conclusion of the contract if the service recipient confirms this changed declaration of acceptance.
The group leader or the organisation on whose behalf he/she is acting shall be responsible for all obligations of the individual guests themselves, provided that he/she has assumed this obligation by express and separate declaration.
§ 3 Prices and terms of payment
3.1 The service recipient is obliged to pay the prices agreed for the provision of the room and the services used by him.
3.2 The prices include the applicable value added tax. Price changes are permissible if there are more than three months between the conclusion of the contract and the performance of the contract and the price for such services has increased at the service provider. The Recipient shall be entitled to withdraw from the contract if the price increase is more than 5%.
3.3 Invoices shall be paid immediately upon receipt. The service recipient shall be in default no later than 30 days after the due date. This only applies to a guest who is a consumer if this legal consequence was expressly pointed out in the invoice.
3.4 The Provider of Service shall be entitled to demand a reasonable security deposit upon conclusion of the contract or thereafter. In addition, interim invoices may be issued during the stay.
§ 4 Withdrawal of the Guest (cancellation), non-utilisation of the Provider's services
4.1 In the event of cancellation by the Guest, the latter shall, unless otherwise agreed in the individual contract, pay the Provider of Services a lump-sum compensation (cancellation fee) according to the following scale:
Individual reservations :
in case of cancellation up to 3 days before arrival: 5% of the agreed price
later cancellation or no-show: 100% of the agreed price
Group reservations (from 10 people):
Cancellation up to 21 days before arrival free of charge
Later cancellation or no-show: 100 % of the agreed price
These cancellation conditions also apply to online bookings, unless other conditions are expressly stated. The guest is free to prove that the flat-rate expenses were not incurred or not incurred in full.
4.2 The contract value is the gross price agreed in the accommodation contract. If higher deposits than the above cancellation fees have been agreed or made, these shall be deemed to be cancellation fees.
However, the service provider may hold the guest liable for cancellation/damages for additional services booked with third parties on behalf of the guest.
4.3 In the event of partial cancellation of the contract (e.g. reduced number of persons), the cancellation fee shall only be due for the affected part and scope of the contract. However, the service provider is entitled to apply the current standard conditions for the reduced service if the guest has been granted different benefits. One-time partial cancellations of up to 10% of the contract value shall be considered goodwill and shall be free of cancellation fees. 4.4 If the costs incurred by the Provider of Service due to the cancellation are demonstrably higher than the aforementioned flat-rate amount, this amount shall be owed by the Guest.